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Privacy Policy

 1. Information We Collect

We may collect the following types of information:

a. Personal Information:

  • Full name

  • Email address

  • Phone number

  • Shipping & billing address

b. Non-Personal Information:

  • Browser type and version

  • Device information

  • IP address

  • Pages visited and time spent on our site

  • Cookies and tracking technologies

2. How We Use Your Information

Your information helps us to:

  • Process and deliver your orders

  • Provide customer support

  • Personalize your shopping experience

  • Send updates, offers, and promotional content (only if you opt-in)

  • Prevent fraudulent transactions

  • Improve our website and services

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share it with trusted third parties only when necessary:

  • Logistics providers: to deliver your orders

  • Payment gateways: to securely process your payments

  • Marketing tools: for email/newsletter (only with your consent)

  • Legal compliance: when required by law or to protect our rights

4. Cookies and Tracking

Firefly uses cookies to:

  • Maintain user sessions

  • Remember your preferences

  • Analyze site traffic and usage
     You can control cookies through your browser settings at any time.

5. Data Protection & Security

We use industry-standard encryption and security practices to protect your data. Access to your information is restricted only to authorized personnel.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal data

  • Withdraw consent for marketing emails at any time

  • Request information about how we use your data


7. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices. Please read their privacy policies before providing any personal information.

8. Children’s Privacy

Firefly does not knowingly collect information from children under the age of 13. If we learn that we have unintentionally collected such data, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with the revised effective date.

📩 Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at: